The following terms and conditions (which may be subject to change at any time) apply to all direct or indirect services available online, via any mobile device, by email or by phone. By accessing, browsing and using our website (www.asomadita.com) or any of our applications available in various platforms ("the Websites") and/or making a booking, you confirm that you have read, understood and agreed to the terms and conditions below (including the section which relates to privacy).
This site, its contents, structure, infrastructure and the accommodation booking service which is provided are owned, managed and provided by ABELA GUERRA GARA S.L.N.E. B35847441, of Avenida del Pintor Felo Monzón s/n, Post Code 35019, in Las Palmas de Gran Canaria.
Casa Rural Asomadita will not accept bookings for less than 6 nights, except for special promotions or packages offered by the management.
Casa Rural Asomadita will always confirm the availability of the accommodation by e-mail to all interested customers upon request, who must in turn provide the management with the necessary details to make the reservation effective for the requested period until full payment is made.
Casa Rural Asomadita will send information by email on the price of accommodation, the dates of arrival and departure, Contract Conditions and Cancellation Policy, and any other information required by the customer or by the establishment.
All the transactions of information are adequately protected by the relevant Personal Data Protection legislation.
CONDITIONS OF PAYMENT:
Should proof of payment for the amount agreed not be received by e-mail within the stated period, confirmation of availability will automatically become void and the booking request will be cancelled, automatically making the premises available to other customers.
The reservation will not be completely firm until Casa Rural Asomadita has been paid the full amount and the client has been sent a confirmation e-mail.
The booking confirmation, together with proof of payment, will serve as a guarantee for the services contracted.
CANCELLATION POLICY (In compliance with Decree 18/1998, of March 5th, on the Regulations and Organisation of Rural Accommodation Establishments for Tourists in the Canary Islands).
Cancellations made over 15 days before arrival will be charged at 25% of the reservation price.
Cancellations made 15 days before arrival will be charged at 50% of the reservation price.
Cancellations made less than 7 days before arrival will be charged at 75% of the reservation price.
Cancellations made on the day of arrival or failure to show: no refund of the amount paid.
In cases where refunds need to be made to the client, such refunds shall be made by bank transfer to an account number provided by the customer by e-mail at firstname.lastname@example.org. Casa Rural Asomadita accepts no liability for errors in the account details provided by the client, whose responsibility is to provide the correct information in order to facilitate the refund.
In the event that the client requests a change of dates, such a request will be treated as a new booking and will be subject to the cancellation policy.
Any kind of cancellation, including those induced by force majeure, shall be subject to our cancellation policy.
All cancellations must be made via email to email@example.com.
Cancellations will not be accepted by phone
The house will be delivered clean and in perfect living condition. An extra set of sheets and towels per occupant will be provided.
On arrival at "Casa Rural Asomadita", guests will be requested to pay a deposit of 200 Euros for damages.
Please note that by accepting our Terms and Conditions you also agree that any damages caused by yourself or by the persons accompanying you will be deducted from your deposit. The deposit will be refunded in cash at check out, provided that the house is left in the same condition in which it was let. If there are damages caused by guests, these will be deducted from the deposit and, if the damages exceed the amount paid as a deposit, you will be liable for the difference.
ARRIVAL AND CHECK-IN
Please make sure to inform us of your estimated time of arrival and any delays or changes in arrival time, so that we can plan your check-in.
Your receptionist at "Casa Rural Asomadita" will hand you the key and provide you with any information you need.
The cottage will be available for check-in on the day of arrival from 14:00 to 02:00.
Should you require to check in before or after stipulated check-in hours, you must let us know by e-mail (firstname.lastname@example.org) at least 3 days prior to arrival. Acceptance of your request or otherwise will be sent to the same e-mail address which was used for this purpose.
DEPARTURE AND CHECK-OUT
Check-out must be before 12 noon. If you need to leave later, please inform your contact person at "Casa Rural Asomadita" at the time of booking.
Departures after 12 noon will be subject to a charge equivalent to the full daily price. Late check-out is always subject to availability and acceptance by the owner.
Please return the key(s) to your contact person at "Casa Rural Asomadita" and make sure to take all your luggage and belongings with you.
"Casa Rural Asomadita" will be delivered clean and in perfect condition.
The cottage is thoroughly cleaned before the arrival of each guest and re-cleaned 7 days later. If guests require additional cleaning, there is an extra charge of 80 Euros for three hours’ cleaning, including a change of linens.
CASA RURAL ASOMADITA GENERAL RULES
Guests are responsible for keeping the house properly locked in their absence.
Parties or celebrations that may cause disturbance are not allowed.
The house and pool are reserved for the exclusive use of guests.
No other guests are allowed. Under no circumstances will it be permissible to accommodate more people, including children over 2 years, than the maximum number stated in the description of the property without informing the owner. If the number of guests exceeds the maximum occupancy stated in the brochure, the owner may demand that financial compensation be made proportional to the price per person.
"Casa Rural Asomadita" welcomes any suggestions guests may want to put forward in order to make their future stays more enjoyable. Thank you very much and enjoy your stay.